Australia’s Top Online Casinos is committed to protecting the privacy of individuals who use our website and services. This Privacy Policy details how we manage your personal information, adhering to the principles of transparency and accountability as outlined in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We recognize the importance of your privacy and aim to handle your personal information ethically and in compliance with all applicable legal requirements. This policy explains the types of personal information we collect, how we collect it, the purposes for which we use it, and the circumstances under which we may disclose it. It also outlines your rights regarding your personal information and how you can exercise those rights.
We collect various types of personal information to provide and improve our services, comply with legal obligations, and enhance your experience. The categories of personal information we may collect include:
Account Creation and Identification: When you register for an account with Australia’s Top Online Casinos, we collect personal details such as your name, date of birth, residential address, email address, and phone number. Additionally, for secure access to your account, we will collect your chosen username and password. To comply with Australian regulations, particularly the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and Know Your Customer (KYC) procedures, we are required to verify your identity. This process may involve collecting copies of your identification documents, such as your driver’s license or passport.
Financial Information: To facilitate deposits and withdrawals, we collect your financial information, which may include bank account details. It is important to note that the use of credit cards for online wagering in Australia has been banned since June 2024. We also maintain records of your transaction history and betting activity on our platform.
Website Usage Information: When you interact with our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, and device information. We also track the pages you visit, the links you click, and the time you spend on our website to understand user behavior and improve our services. Our website uses cookies and other tracking technologies to enhance functionality and personalize your experience, as detailed in the “Cookies and Other Tracking Technologies” section below.
Communication Data: We retain records of any correspondence you have with us, whether through email or live chat, to provide effective customer support and resolve any issues. We may also collect customer feedback and survey responses to improve our services and user satisfaction.
Other Information: You may choose to submit personal preferences related to your use of our services, which we will collect. Depending on the services offered and regulatory requirements, we may also collect location data. In certain circumstances, such as for enhanced security or identity verification, we might collect image or video recordings.
Sensitive Information: Australia’s Top Online Casinos will only collect sensitive information, such as health information or details about your racial or ethnic origin, with your explicit consent and where permitted or required by law. We recognize the highly sensitive nature of such information and are committed to protecting it accordingly.
| Category of Personal Information | Examples | Purpose of Collection | Snippet IDs |
|---|---|---|---|
| Account Creation | Name, DOB, Address, Email, Phone | Account management, identity verification | |
| Identification Documents | Driver’s License, Passport | Identity verification (KYC, AML/CTF) | |
| Financial Information | Bank Account Details | Processing deposits and withdrawals | |
| Website Usage | IP Address, Browser Type, Pages Visited, Cookies | Website functionality, analytics, improving user experience | |
| Communication Data | Emails, Live Chat Records, Survey Responses | Customer support, addressing inquiries, gathering feedback | |
| Preferences | Betting preferences, marketing preferences | Personalizing user experience, targeted marketing | |
| Location Data | IP-based location | (If applicable, e.g., for compliance or personalized content) | |
| Sensitive Information | (Only collected with consent and where legally permitted, e.g., health) | (Specify purposes if applicable, e.g., responsible gambling measures) | |
| Security Information | Image/Video Recordings (if applicable) | Identity verification, fraud prevention, security monitoring |
We employ various methods to collect your personal information:
Directly from You: We collect information directly from you when you interact with our services. This includes when you register for an account, use our gambling services and place bets, make deposits and withdrawals, contact us through email, phone, or live chat, and participate in surveys or promotions.
Automatically: When you visit and use our website, we automatically collect certain information through cookies and other tracking technologies. Our server logs also record information about your visit, such as your IP address and access times.
From Third Parties: We may collect information about you from third parties for specific purposes. For instance, we may use credit reporting bodies to verify your identity. Payment processors may provide us with information related to your transactions. If we engage in marketing activities with partners, we might receive your information from them, provided you have given the necessary consent.
We use your personal information for several purposes, including:
Providing and Improving Our Services: We use your information to manage your account, provide you with access to our gambling services, process your bets and financial transactions, and personalize your experience on our website. Analyzing website usage helps us to understand how you interact with our platform, allowing us to improve our services, functionality, and content. We may also use your information for internal testing, research, and product development to enhance our offerings.
Compliance with Legal and Regulatory Obligations: A significant aspect of our use of your personal information is to comply with legal and regulatory requirements. This includes verifying your identity as mandated by the AML/CTF Act and KYC procedures. We also use your information to adhere to our licensing conditions and reporting obligations to relevant gambling authorities. Your data helps us in preventing fraud, money laundering, and other illegal activities. Furthermore, we use your information to comply with responsible gambling regulations, including managing self-exclusion requests through BetStop – the National Self-Exclusion Register.
Customer Support: We use your personal information to respond to your inquiries, provide you with customer support, and investigate and address any concerns or complaints you may have.
Marketing and Promotions (with consent where required): With your consent, we may use your personal information to send you newsletters and promotional offers about our services and other information we believe may be of interest to you. We may also use your data to deliver targeted advertising and manage competitions and giveaways. You have the right to opt-out of receiving marketing communications at any time, as detailed in the “Your Rights Regarding Your Personal Information” section.
Security and Integrity: Your personal information is crucial for maintaining the security and integrity of our website and services. We analyze data to detect and prevent security breaches and ensure a safe online environment for our users.
We may disclose your personal information to certain third parties in the following circumstances:
Related Entities: We may share your information with our parent company, subsidiaries, and affiliates for internal administrative purposes and to provide integrated services.
Service Providers: We engage various service providers to assist us in delivering our services. These may include payment processors for handling financial transactions, identity verification services for KYC compliance, customer support providers, marketing and advertising agencies, and IT service providers. We ensure that these providers are contractually obligated to protect your personal information.
Regulatory Bodies and Law Enforcement: We may disclose your personal information to the Australian Transaction Reports and Analysis Centre (AUSTRAC) as required by the AML/CTF Act. We also share information with state and territory gambling regulators as part of our licensing obligations and to ensure compliance. Law enforcement agencies may also receive your information when legally required or to assist in the prevention of illegal activities.
Sports and Racing Controlling Bodies: To uphold the integrity of sports and racing events, we may share information about suspicious betting activity with relevant Australian sports and racing controlling bodies.
Debt Collection Agencies: In the event of outstanding debts, we may disclose necessary personal information to debt collection agencies for recovery purposes.
Other Casinos and Industry Bodies: To combat fraud and illegal activities within the gambling industry, we may share details of suspected illegal activities with other licensed casinos and relevant industry bodies.
With Your Consent: We may disclose your personal information to other third parties with your explicit consent.
| Recipient Category | Examples | Reason for Disclosure | Snippet IDs |
|---|---|---|---|
| Related Entities | Parent company, subsidiaries, affiliates | Internal administrative purposes, shared services | |
| Service Providers | Payment processors, identity verification services, marketing agencies, IT providers | Providing essential services for the operation of the website and its functionalities | |
| Regulatory Bodies & Law Enforcement | AUSTRAC, Gambling Regulators, Police | Compliance with legal and regulatory obligations, prevention of illegal activities | |
| Sports/Racing Bodies | Australian sports/racing controlling bodies | Maintaining the integrity of sports and racing events by reporting suspicious betting activity | |
| Debt Collection Agencies | (Specify if applicable) | Recovering outstanding debts | |
| Other Casinos/Industry Bodies | Other licensed casinos, industry forums | Sharing information about suspected illegal activities for industry-wide security and integrity | |
| With Your Consent | (Specify examples if applicable) | When you have given your explicit permission for disclosure to a specific third party |
It is possible that your personal information may be disclosed to recipients located outside of Australia, including instances where data is stored on servers in other countries. In such cases, we will take reasonable steps to ensure that the overseas recipients comply with the Australian Privacy Principles or are subject to laws that provide a comparable level of protection. This may include entering into contractual agreements that require the overseas recipient to protect your personal information in accordance with Australian privacy standards.
We take the security of your personal information seriously and have implemented reasonable steps to protect it from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include using password-protected systems and encryption technologies, such as Secure Socket Layer (SSL) technology, to protect sensitive information transmitted online. We also have internal policies and procedures in place to govern the handling of personal information. In the event of a data breach, we have procedures to respond effectively and notify affected individuals as required by law. It is important for you to maintain the secrecy of your username, password, and any account information, as you are responsible for the security of your account.
Under the Australian Privacy Principles, you have several rights regarding your personal information. These include the right to request access to the personal information we hold about you. If you believe that any of your personal information is inaccurate, incomplete, or outdated, you have the right to request its correction. In certain circumstances, you may also have the right to request the erasure of your personal information, to object to the processing of your personal information for specific purposes, and, where technically feasible, to request data portability. You have the right to opt-out of receiving direct marketing communications from us at any time. To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will process your request in accordance with applicable laws.
Our website uses cookies, which are small data files placed on your computer or mobile device when you visit our website, and other tracking technologies such as web beacons. We use these technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device for a set period). Third-party cookies may also be used by our analytics and advertising partners. You can manage your cookie preferences through your browser settings, including options to disable or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website.
Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to Australia’s Top Online Casinos. When you access third-party websites through these links, your personal information will be governed by their respective privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not directed towards individuals under the legal gambling age in Australia, which is typically 18 years. We do not knowingly collect personal information from individuals below this age. If we become aware that we have collected personal information from a minor, we will take steps to delete it from our systems.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services and to comply with our legal and regulatory obligations, such as record-keeping requirements under the AML/CTF Act. When your personal information is no longer needed for these purposes, we will take reasonable steps to securely destroy or de-identify it.
We may update this Privacy Policy from time to time to reflect changes in our information handling practices or legal requirements. We will notify you of any material changes by posting a notice on our website or by other means as required by law. We encourage you to review this Privacy Policy periodically for any updates. The date of the last update will be indicated at the beginning of the policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Email: [email protected]
We are committed to addressing any concerns you may have in a timely and appropriate manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).